This Lesson help you learn the skills needed to “Focus on Intent” in communicating. In almost all cases every party to the communication has a different intent in the communication.
The effectiveness of the communication is directly tied to the extent the “intentions” of all the parties aline.
How to Be an Active Listener
Active listening is a way of listening that involves full attention to what is being said for the primary purpose of understanding the speaker. And, understanding the speaker is fundamental to getting what you want. Active listening is an important skill set for many...
The Misinformation Effect
The Misinformation Effect and False Memories The misinformation effect refers to the tendency for post-event information to interfere with the memory of the original event. Researchers have shown that the introduction of even relatively subtle information following an...
The Origins of Identity Politics
Identity politics is all around us. Whether you know it or not, we are all bathing in it. Some Americans have embraced it gladly, while others have simply become inured to it and no longer bat an eyelid. Many others, however, have begun to take notice, and to them something does not seem right.
Humble Inquiry
Humble Inquiry - The best way to learn more. American culture prioritizes action, practicality, and competition over courteousness and respect. But there’s a different way. In his popular book, retired MIT professor Edgar H. Schein encourages openness and curiosity...
Asking Why Could be Bad
Asking Why questions can be very bad if you're not carful. “Why? Why not?” These questions seem innocent—even helpful. But they’re quietly killing your business. When someone hears “why” or “why not,” they are primed to justify the current situation. Your team hears...
6 Communication Rules to Follow
Before I get into the golden rules of communication, it’s important to understand how our understanding of communication has changed. Yes, plenty has stayed the same – people are still people, after all – but the way that people interact with one another and the...